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Terms and Conditions

• “If you have booked your course then you will have already accepted these terms and conditions”
• “If you book your course over the counter at one of our offices then you will be given these terms and conditions”
• “If you book over the phone, then you are required to visit our website for the full terms and conditions of your course. Should you disagree with these terms then you will have to contact us within 24 hours of your phone booking for a full refund.”

Full payment must be paid to secure your place. All students will require a USI in order to get their certificates on the day. You must have your USI by the end of the day / course in order to get your certificate. Please note: In order to do this course there are strict identification requirements..

• A $29 card fee is payable on the day you attend to complete your course. We collect this fee on behalf of WorkSafe Victoria.
• Course bookings are non transferable to another person nor are fees paid transferable to another course unless you have provided more than 7 days notice.
• If a booking is cancelled by you with more than 7 days notice we will refund any fees paid.
• If you cancel within 7 days then you will lose all fees paid.
• If you do not turn up on the day then you lose all fees paid, even if you contact us on the day as this falls outside the required notice period.
• If you wish to reschedule with more than 7 days then there is no fee. This applies once only. For the second reschedule, a $50 reschedule fee applies. You may not reschedule a third time, you will lose all fees paid and have to pay the full course fee to book.
• If you wish to reschedule with less than 7 days but more than 48 hours notice then there is a $50 rescheduling fee - this must be paid to secure your booking.
• You cannot reschedule with less than 48 hours notice - you will lose any fees paid and have to rebook your course and pay all fees again.
• If you are required to reschedule your course due to illness, you must notify us on the day and a medical certificate must be supplied by the close of business on that day and a fee of $25 is payable in order to reschedule your course.
• If you are required to reschedule your course due to illness or any other reason, a new date must be booked in within 7 days of your original booking or you will lose all fees paid and will have to make a new booking.
• On confirmation of your booking, we will send you a confirmation of enrolment by email.
• All courses have a theory, practical and final assessment component.
• Participants must arrive 15 minutes prior to the advertised/informed starting time.
• In the event you are running 15 minutes or later, YOU WILL NOT BE ALLOWED TO ENTER there will be no refunds. You will have to book again.
• You must bring govt-issued Identification (passport, Driver Licence etc) with name, address date-of-birth and photo