Terms and Conditions - (Traffic Control Course & Traffic Guidance Plan Implementer Course)

• If you have already booked your course, then you will have already accepted these terms and conditions.
• If you disagree with these terms the you will have to contact us within 24 hours of your phone booking for a full refund.
• If you have booked both (in a combo or separately) then these terms will apply for each course.
• Course bookings are non-transferable to another person nor are fees paid transferable to another course unless you have provided more than 7 day’s notice.

Course Information Summary

• Each course has a Pre-Attendance, Attendance and Assessment requirement.
• Pre-attendance is made up reading and attempting to understand the learning resources for the course,
• Attendance is made up of training and assessment at our training centre and our Practical Training Site
• for the Implement course - Post attendance is made up of Assessment on one of our live-road sites (by appointment)
• For the Traffic Controller Course - Post attendance is made up of Assessment on one of our live-road sites (by appointment)
• If you are applying for recertification – please also refer to information below under recertification
• Please ensure that you have read all these terms and conditions – you will also have to ensure that read and understand all information issued to you during your course.
• Training refers to your attendance at our training sites for the purpose of theory and practical training and some assessment (mainly theory)
• Evidence refers to documents that record your skills and knowledge and include work samples and testimonials
• Assessment refers to the last assessment conducted by our assessor at one of our sites (by appointment) in order to confirm competency.

Start Times and Pre-attendance Requirements

ALL courses (training component) commence at 8:30am SHARP. If you are not at the training centre and presenting to reception (office) at 8:30am then you will be recorded as “no show” and your booking will be cancelled. There can be NO exceptions to this rule – you will have to rebook for your course and pay the full fee again. You will be advised about your assessment starting times and locations during your training course.

Participants are strongly urged to arrive at least 15 minutes prior to the advertised/informed starting time. In the event you are running late, YOU WILL NOT BE ALLOWED TO ENTER, and there will be no refunds. You will have to book again. Calling us in the morning to tell us that you will be late will not change these terms, except in extreme situations and by approval from management (a traffic jam is NOT an extreme situation).

Identification Requirements

You MUST bring current Photo ID

• If you do not provide sufficient ID on the day of your course, you CANNOT take part in the course on that day and will need to reschedule to another available course for a fee of $100 per course ($150 for Combo course).
• If you do not provide sufficient ID on the day of your assessment you CANNOT be assessed on that day and will need to reschedule to another available assessment for a fee of $25 per assessment.

All courses have a pre-attendance component.

If you do not receive your login details, then IT IS YOUR RESPONSIBILITY TO CONTACT US AS PER YOUR CONFIRMATION EMAIL. PLEASE CHECK YOUR JUNK MAIL FIRST. NOT RECEIVING AN EMAIL IS NOT GROUNDS FOR A REFUND OR FREE RESCHEDULE.

• If you cannot access a computer, then please speak to us about print options BEFORE you book
• In order to have a fair chance at completing this course, your English reading, writing and speaking skills must be at least average or higher. It is your responsibility to ensure that you meet the minimum Language, iteracy and Numeracy (LLN) requirements for this course before you book. We can assist you with this by providing you with a sample of the text or by providing you with a LLN assessment. Please contact us before you book. If you meet the minimum requirements but you have difficulty with English, then this course may take you longer than the nominal (usual) duration advertised and thus the course may be more expensive.
• The pre-attendance requirement includes the need to read and attempt to understand the learning resources provided on booking. If the resources are not read prior to attending, participants may find it difficult to keep up with the trainer who assumes that the participant has at least read this material.

Cancellations for training courses

• If a booking is cancelled by you with more than 7 days’ notice, we will refund any fees paid. Refunds may take up to 7days to process and then a few more days to appear in your account.
• If you cancel one of two courses booked as a combo then any eligible refund will be the total fee less the full fee of the course you want to attend (not the discounted combo course fee). If you cancel within 7 days then you will lose all fees paid.
• If you cancel within 7 days, then you will lose all fees paid.
• If you do not turn up on the day (or days for combo courses) then you lose all fees paid, even if you contact us on the day or the night before as this falls outside the required notice periods.
• Just Careers Training (trading as Licences 4 Work) reserves the right to cancel a courses (and assessments) due to unforeseen circumstances. Should this occur, any fees paid will be refunded in full, or you may reschedule with no additional fees. In such cases, Just Careers Training’s liability will be limited to the amount of fee paid.

Reschedules for training courses

• If you wish to reschedule with more than 7 days’ notice, then there is no fee. This applies once only. For a second reschedule (with 7 days’ notice), a $100 reschedule fee applies. You may not reschedule a third time, you will lose all fees paid and have to pay the full course fee to book.
• If you wish to reschedule with less than 7 days but more than 72 hours’ notice, then there is a $50 rescheduling fee - this must be paid to secure your booking.
• You cannot reschedule with less than 72 hours’ notice - you will lose any fees paid and have to rebook your course and pay all fees again.
• Combo courses - You can reschedule day 2 after beginning day 1 for a fee of $100 if you notify us before the end of Day 1 (before 5:00pm)
• If you are required to reschedule your course due to illness, you must notify us on the day and a medical certificate must be supplied by the close of business on that day and a fee of $50 is payable for each course ($100 for combo if both days are to be rescheduled). There are no refunds applicable if you cancel due to illness (unless in extreme circumstances by approval of the management)

RECOGNITION OF PRIOR LEARNING/TRAINING (RPL/RPT) TERMS

• If you have booked your course, then you will have already accepted these terms and conditions.
• If you disagree with these terms then you will have to contact us within 24 hours of your phone booking for a full refund.
• You will need to be assessed in line with the above assessment procedures as part of the AustRoads RPL/RPT requirements.
• A new traffic card will be provided once all requirements met.
• Results for RPL/RPT may include: Satisfactorily Completed or Not Satisfactorily Completed
• Where a result of Not Satisfactorily Completed is attained then the candidate may need to undertake the full training course at the advertised fee.
• Management will consider extreme circumstances and any decision to change these terms will be at their absolute discretion and in line with VicRoads requirements.

Cancellations of RPL/RPT

• If you cancel a booking with more than 7 days’ notice, we will refund HALF the fees paid. Refunds may take up to 7-10 days to process and then a few more days to appear in your account.
• If you change your mind with less than 7 days’ notice and wish to cancel, you will lose all fees paid from date of booking made.
• If you do not turn up on the day (or days) of your RPL/RPT booking then you lose all fees paid, even if you contact us on the day or the night before as this falls outside the required notice periods
• In extreme circumstances and with evidence, the management may, at their absolute discretion change the terms relating to attendance.

Confirmation of Booking

• On confirmation of your booking, we will send you a confirmation of enrolment by email. This (or a second email) will provide you information and access to our online portal where you can commence your course.
• If you do not receive your login details, then IT IS YOUR RESPONSIBILITY TO CONTACT US AS PER YOUR CONFIRMATION EMAIL. PLEASE CHECK YOUR JUNK MAIL FIRST. NOT RECEIVING AN EMAIL IS NOT GROUNDS FOR A REFUND OR FREE RESCHEDULE.
• Your course will be provided to you through our online learning management system that is compatible with the vast majority of systems. Please allow yourself time to complete the pre-attendance required study
• If you do not read the learning resources before attending, then you may find this course difficult to complete in the time allocated.
• If you require additional training, then fees will apply.

Training / Assessment Information and Certificates

Training / Assessment Information

• If for any reason you do not finish your course (your Attendance requirements) and are required to attend for further day training, then a $100 fee will apply for every extra day. You must complete your course within three (3) months of your original booking. However please note that your course expires after 90 days unless you opt for an extension as per the terms below.
• Courses include completion of workbooks some theoretical assessment and practical training and assessment

Once you have met the theoretical and practical training requirements (including theoretical questions and practical training) you will be issued with the relevant Statement of Attainment.

If you require further theory training (only) a fee of $50 is applicable. If you require further practical training (only) then a fee of $50 applies. If you require both (full day) then a $100 fee applies as above.

Assessment for Traffic Controller Qualification

• Assessments are conducted as part of your course attendance

Assessment for Implement Traffic Management Plan Qualification

• Assessments are conducted as part of your course attendance

Results of Theory Assessments (conducted during the training component of the course)

• You will achieve one of the following results for each Theory Assessment

  • Satisfactory – this means you may proceed with your course. If you did not achieve the required 100% then you may have to book additional training to enable you to complete your course
  • Further Training Required – this means that you may (choose) to proceed with your training, however you will have to book in for another date to undertake further day training for a fee of $100. You may also simply go home and come in on the rebooked date. If you only require one of the two (theory or practical) then a $50 fee applies.
• Statements of Attainment (SOA) will not be issued until all fees owing are paid and all requirements met. This includes the need to provide us with a valid USI (Unique Student Identifier).

General

• Enclosed shoes must be worn at all times. If you arrive without enclosed shoes, you will be refused entry to your course. No refunds apply. You may reschedule for a fee of $50. If you can have shoes delivered or arranged before morning tea then you will be allowed to do your course.
• Only street parking is available at our training premises. Parking within the unit complex is strictly prohibited. If you park your vehicle within the unit complex, you run the risk of having your vehicle towed away. Any costs associated with this are payable by the vehicle owner/driver and will not be accepted by Licences 4 Work.

Assessment On-Site Terms and Conditions

On-Site assessment refers to where you undertake your Final Assessment for the Traffic Controller qualification or the Implementer Qualification on a site arranged by the Training Provider (Licences 4 Work).

Card Renewal Applications

Current renewal options are

• Refresh your knowledge by attending the full course
• Undertake our RPL card renewal process as per our website costs and availability